Refund policy

At HerComfort, we aim to provide quality products and a smooth shopping experience.

As our products are fulfilled through third-party suppliers, all return, replacement, and refund requests are subject to the product's eligibility and the applicable supplier's return policy.

Return & Replacement Eligibility

A return or replacement request may be considered if:

The product arrives damaged or defective.

The wrong product is delivered.

The product is significantly different from its description.

Customers must contact us within 48 hours of receiving the order and provide:

Order number

Clear photos or videos of the product

Photos of the packaging, where applicable

A brief description of the issue

Non-Returnable Situations

Returns or replacements may not be accepted in cases of:

Change of mind

Incorrect product selection by the customer

Product used, damaged, or altered by the customer

Damage caused by misuse or improper handling

Minor differences in packaging, color, or appearance

For hygiene and personal-use products, opened or used items may not be eligible for return or replacement.

Return Shipping

If a product is confirmed to be defective, damaged, or incorrectly delivered, HerComfort will review the case and provide an appropriate resolution according to the applicable supplier's return policy.

Return shipping costs may apply in cases where the return is due to customer preference, incorrect information, or reasons not related to a product defect.

Refunds

If a refund is approved, it will be processed after the returned product or reported issue has been reviewed and verified.

The refund method and processing time may vary depending on the payment method and the applicable supplier process.

For any return, replacement, or refund request, please contact us through our official customer support channels with your order details.