Refund & Return Policy — HerComfort

At HerComfort, we aim to provide quality products and a smooth shopping experience.

Because our products are fulfilled through third-party suppliers, return and replacement requests are subject to the applicable supplier's return policy and product eligibility requirements.

Return Eligibility

A return or replacement request may be considered if:

• The product arrives damaged or defective.
• The wrong product is delivered.
• The product is significantly different from the product description.

Customers must contact us within 48 hours of receiving the order and provide:

• Order number
• Clear photos/videos of the product
• Photos of the packaging, if relevant
• A brief description of the issue

Non-Returnable Situations

Returns or replacements may not be accepted for:

• Change of mind
• Incorrect size selected by the customer
• Product used, damaged, or altered by the customer
• Minor differences in packaging or appearance
• Issues caused by incorrect use of the product

For hygiene and personal-use products, opened or used items may not be eligible for return or replacement.

Return Shipping

If the product is confirmed to be defective, damaged, or incorrectly delivered, HerComfort will review the case and provide the appropriate resolution according to the supplier's applicable policy.

Return shipping costs may apply in cases where the return is due to customer preference or incorrect information provided during the order.

Refunds

If a refund is approved, it will be processed after the return or issue has been verified. The refund method and processing time may vary depending on the payment method and supplier process.